A digital transformation is about much more than just technology. It's a wide-ranging cultural change that delivers benefit for the business and its customers. However, at the same time, it's impossible to accomplish a digital transformation without the use of digital transformation technologies. With so many different technologies out there, which of these are best suited for the long, culturally focused process that is digital transformation?
Which Digital Transformation Technologies Are Key to a Digital Transformation?
Digital transformation technologies are the groundwork for a successful digital transformation. While picking the “right ones” may only be appropriate on an individual basis, these technologies will at least enter consideration in nearly any digital transformation effort.
Big Data. Most companies keep data locked in individual departments. This process was primarily done as a way to improve efficiency and maintain security. After all, what did the marketing department need with information about factory floor functions? In recent years, however, we've discovered that opening up the data silos has some real impact on overall operations. When different departments can share information, a new perspective opens up as well as a wide range of new applications. Thus, big data is a common consideration during companies' digital transformation efforts.
Mobile Systems. Astute businesses looking for digital transformation technologies are commonly looking at mobile systems as a way to improve operations. Mobile systems boast several potential forms of payback; mobile systems work wonders as the basis for disaster recovery operations since they allow employees to continue working even after the business has suffered a disaster. Even without the disaster, they make an excellent basis for remote working, remote operations, and even as backups to systems that go down in the office; imagine the value of switching to a 4G connection during a fiber internet outage in your area and just carrying on.
Reality Manipulation. Whether it's virtual reality (VR) or augmented reality (AR), both have excellent applications as digital transformation technologies. VR has long shown its stuff as a training tool, and can also prove valuable on product development and other fronts. However, it's AR that's drawing a lot more notice. Since AR allows extra information to be presented — sometimes when looking at the item in question, like getting the address and Yelp reviews of a restaurant when you look at its front door — it's developed several applications for business use. AR can be part of contact center operations, displaying additional information about a customer just by looking at a caller ID display. It delivers information about products on the factory floor or to repair crews, and this is just the start.
Real-time Systems. Whether it's real-time analytics or real-time reporting, speeding up the process of data transfer and updating is essential when making the best decisions. While there's always a specific value to historical data — especially in terms of projecting future trends — it has much less value for making decisions today. Thus, companies looking for digital transformation technologies often seek to bring real-time into play to make sure information is as fresh and current as possible, which improves the likelihood of positive results.
Cyber Security Tools. Cyber security tools are a vital part of any business. Just ask anyone who's been the victim of a hacking, a malware attack, or tried to pay off a ransomware case. The old cyber security technologies are increasingly proving inadequate, often woefully so. With new technologies coming around like biometrics and multi-factor authentication, cyber security systems are often near or at the top of the list for digital transformation technologies.
Voice Assistant Tools. Voice assistant tools cover a lot of ground. Most here think of the systems like Alexa and Siri, voice-activated systems that schedule meetings, look up information, add items to lists and so on. These are part of the digital transformation technologies picture thanks to their versatility and ability to be added to just about anything. However, there's a second direction some haven't considered: customer-facing voice assistants, sometimes called chatbots. Such tools can allow businesses to have a continual presence both online or via voice chat, and that opens up excellent new possibilities in customer experience. Best of all, these work well with other up-and-coming technologies; consider a chatbot powered by an artificial intelligence (AI) that allows it to answer nearly any question about products at any time of the day or night.
How to Get Help Selecting and Introducing Digital Transformation Technologies
It's easy to get lost in the sheer numbers and subclasses of digital transformation technologies, and picking the right ones for an individual business is even tougher. So rather than guess your way through and hope for the best, get some help by getting in touch with us at UTG. We offer a complete digital transformation checklist to help you figure out your next steps in this process, and, from there, we can provide additional help in getting the digital transformation set up. Don't leave your digital transformation technologies choices to chance; drop us a line to get the process started.